Refund & Returns Policy – UAE Vape AE
Refund & Returns Policy At UAE Vape AE, customer satisfaction is our top priority. We stand behind the quality of our products and are committed to ensuring a smooth and hassle-free shopping experience. If you are not completely satisfied with your purchase, we are happy to assist you with returns, exchanges, and refunds in a fair and efficient manner.
Easy & Hassle-Free Returns
We understand that sometimes a product may not meet your expectations. That’s why we offer a 7-day return policy for unused and unopened items in their original packaging.
Return Eligibility:
- The product must be unused and in its original condition
- Packaging must be intact and unopened
- Returns must be requested within 7 days of purchase
How to Initiate a Return:
- Contact our customer support via WhatsApp, phone, or email
- Provide your order details and reason for return
- Our team will guide you through the simple return process
Exchange Policy
If you accidentally ordered the wrong item or wish to switch to a different product, we are happy to offer an exchange (subject to stock availability).
Exchange Process:
- The item must be unused and in its original condition
- Exchanges are accepted within 7 days of purchase
- Any price difference will be adjusted accordingly
Refund & Returns Policy – Quick & Convenient
We strive to process refunds as quickly as possible to ensure a stress-free experience for our customers.
Refund Options:
- If eligible, refunds will be processed within 3-5 business days
- Refunds will be issued via original payment method or as store credit
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged:
Opened or used products Disposable vapes & e-liquids (once opened) Clearance or promotional items
Our Commitment to You
We value your trust and are committed to providing the best customer service. If you have any concerns, our friendly support team is always here to help!
Address: Dragon Mart 1, International City, Dubai, UAE, 00000
Phone: +971582112538
Website: UAE VAPE
Thank you for choosing UAE Vape AE – your trusted vape store in Dubai, UAE! 