UAE Vape respects your privacy and handles customer information responsibly. This Privacy Policy explains what information we collect when you visit uaevap.ae, place an order, or contact us, and how that information is used and protected.

Information We Collect

When you place an order or communicate with us, we may collect:

• Your full name

• Mobile or WhatsApp number

• Email address, if provided

• Delivery address and location details

• Products ordered and order history

• Delivery instructions

• Messages, questions, complaints, and support records

Our website may also automatically receive basic technical information, such as your IP address, browser, device type, pages visited, products viewed, and cookie information.

Cash on Delivery

UAE Vape currently accepts Cash on Delivery only.

We do not request or collect payment-card numbers, bank-account details, card security codes, or online-banking passwords through our website.

Payment is made to the delivery representative when your order arrives. We may keep a record of the order value, delivery status, and payment status for order management, accounting, fraud prevention, and customer support.

How We Use Your Information

We use customer information to:

• Confirm and process orders

• Contact you about an order

• Arrange delivery to the correct address

• Provide delivery updates

• Handle returns, refunds, exchanges, or complaints

• Verify eligibility to purchase age-restricted products

• Detect fraudulent, false, or repeated orders

• Improve our website and customer service

• Maintain records required for business or legal purposes

• Send offers or store updates when permitted

We will not use your contact details for unnecessary marketing. You may ask us to stop promotional communications at any time.

Sharing of Information

We share only the information reasonably required to operate our store and complete your order.

Your information may be shared with:

• Shopify, which hosts and operates our online store

• Delivery companies or couriers responsible for fulfilling your order

• Website, security, analytics, or technical-service providers

• Professional advisers where necessary

• UAE authorities when disclosure is required by law

For example, a courier may receive your name, telephone number, delivery address, order value, and delivery instructions to complete a Cash on Delivery order.

We do not sell or rent customer personal information for money.

Because our store operates on Shopify, Shopify may process certain website, device, cart, checkout, and order information. You can learn more through the Shopify Consumer Privacy Policy.

Cookies

uaevap.ae may use cookies and similar technologies to keep the website working, remember cart contents, understand website traffic, prevent fraud, and improve the shopping experience.

You can block or remove cookies through your browser settings. However, disabling necessary cookies may prevent certain store, cart, or checkout features from working correctly.

Data Protection and Retention

We use reasonable safeguards to protect customer information from unauthorized access, misuse, loss, or disclosure.

We retain information only for as long as reasonably necessary to complete orders, provide customer support, maintain transaction records, prevent fraud, resolve disputes, and meet legal or accounting requirements. Information that is no longer required may be deleted or anonymized.

No internet-based system is completely secure. Customers should never send passwords, card details, banking passwords, PINs, or verification codes through email or WhatsApp.

Your Privacy Rights

Subject to applicable law, you may ask us to:

• Confirm whether we hold your personal information

• Provide access to eligible information

• Correct inaccurate or incomplete information

• Delete information that is no longer legally required

• Stop certain marketing communications

• Restrict or object to certain uses of your information

• Withdraw consent where processing depends on consent

We may request reasonable information to verify your identity before completing a privacy request. Some information may need to be retained for completed orders, fraud prevention, legal compliance, accounting, or dispute resolution.

Age Restriction

UAE Vape and uaevap.ae are intended only for customers aged 18 or older.

We do not knowingly accept orders from or collect personal information from anyone under 18. Orders may be cancelled if the customer’s age cannot be reasonably verified. Proof of age may also be requested before an order is handed over.

If you believe that someone under 18 has submitted personal information or placed an order, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy when our website, business practices, services, or legal obligations change. The latest version will be available on uaevap.ae.

Contact Us

For privacy questions, requests, or concerns, contact UAE Vape through:

Email: uaevape14@gmail.com
WhatsApp: +971 58 211 2538